Sunday, February 26, 2012

How do I Use Citi Price Rewind? Citi's Price Protection Made Easier

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I received an email from Citi inviting me to register with Citi Price Rewind. They included an invitation code as well, so if you have not received an email from them, then you cannot participate. Citi Price Rewind consists of a database of products. If you find a product you purchased with one of your Citi cards in their database and the price is lower than $25 of your purchase price, then you will receive a refund. You must register your Price Rewind to start searching for a lower price within 30 days of purchase. Beware, that you must search for exactly the same make and model of the item in order for it to qualify. You are limited to a refund of $250 per transaction and $1,000 per year per customer, regardless of how many credit cards you have with Citibank. I purchased a raincoat recently with my Citi Amex card that I registered for the special Amex NYC Mix-n-Match Promotion. The database couldn't find the UPC code and for the description, could only find a similar coat. So I must say, this database is very limited, but I hope it will improve with time. The Price Protection you get with Citicards is definitely a good reason to purchase items with a value of $500 - $1,000 with your Citicard even though you only get 1 mile per dollar.

What to do:
1 - Register at citipricerewind.com with your email link.
2 - Find a purchase on your Citi card/s that was made within 30 days.
3 - Enter into the search criteria either a) UPC code b) Product Name c) Model Number OR d) Product Description
4 - After you have selected the product from the list they give you, you must provide a) Price of item  b) Purchase Date c) Store Purchase was made.
5 - You will then be able to search.
6 - You will need to make a claim for the refund.
With this option, you will have to upload a copy of your receipt.

If you wish not to use the website OR you don't find your item listed and you have found an advertised lower price, within 90 days of purchase you may:
1 - Call 1-866-934-1140 to receive a claims form in the mail.
2 - Fill the form in.
3 - Fax or mail the following: Filled In Form, Original Receipt, Credit Card Statement with Item, Advertisement with lower price

To:

Citicorp Insurance Services, Inc.
P. O. Box 901024
Fort Worth, TX 76101
Call toll-free 1-866-934-1140
Fax to 1-817-820-5917


To see excluded items, refer to this list.

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